Service levels
Our APIs come with a service level, outlining its availability and the speed at which we address any problems. Find out about service levels.
Our APIs come with a service level, outlining its availability and the speed at which we address any problems. Find out about service levels.
Every API we offer has specific standards that determine its availability and the speed at which we address any problems. These standards, however, don't include the time it takes for an API to respond.
It's important to note that these standards apply solely to the live, production environment and not our testing environments. APIs categorised as alpha or retired, which are not available in production, do not have defined service levels.
While we aim to meet these standards, it's essential to understand that they are not guaranteed. If we don't meet these standards, we are not liable to you.
Here's a breakdown of the service levels:
Operational hours
8am to 6pm, Monday to Friday excluding bank holidays (expected minimum, with many APIs available outside business hours)
Supported hours
8am to 6pm, Monday to Friday excluding bank holidays
Availability (in supported hours)
98%
Issue response times
(in supported hours)
To find out the service level for a given API, see the API specification in our API catalogue.
Contains information from NHS England, licenced under the current version of the Open Government Licence.